Technical Support Specialist

Talus is seeking a dedicated and skilled Technical Support Specialist to provide exceptional support to our internal Business and Integration teams.

Are you looking for a stable, well-managed, enterprise-class software company where your technical expertise and commitment to a robust support process are truly valued and rewarded? If you thrive in a collaborative environment and are passionate about ensuring smooth operations, we believe Talus could be the perfect fit for you. Let’s connect and explore this exciting opportunity!

About Talus:
Talus is a leading enterprise-class software company committed to delivering innovative and reliable solutions. We pride ourselves on our strong management, stable environment, and dedication to the success of both our clients and our employees.

About the Role:

As a Technical Support Specialist at Talus, you will be a vital resource for our internal Business and Integration teams, providing timely and effective technical assistance to ensure their operational efficiency. Your strong technical aptitude and dedication to problem-solving will be key to your success in this role.

Responsibilities:

• Provide expert technical support to the Business and Integration teams, addressing a wide range of software and system-related inquiries.
• Troubleshoot and resolve technical issues related to application functionality, database configurations, and system integrations.
• Configure and maintain database environments, primarily focusing on SQL Server.
• Develop and execute SQL scripts to support data analysis, reporting, and system maintenance. (Please note: Candidates will be required to pass a SQL skills assessment.)
• Apply your knowledge of Geographic Information Systems (GIS), including ESRI and FME, to support related team needs.
• Understand and implement network and database security requirements to ensure data integrity and system security.
• Demonstrate a high technical aptitude and proactively learn new technologies and applications relevant to the role.
• Communicate effectively both verbally and in writing with technical and non-technical stakeholders.
• Maintain meticulous attention to detail and excellent organizational skills in managing support requests and documentation.
• Utilize strong troubleshooting methodologies to diagnose and resolve technical challenges efficiently.
• Demonstrate strong self-motivation and the ability to work independently while also contributing to a collaborative team environment.

 

Your Skills and Qualifications:

• 2+ years of active experience in an application support role.
• Proficient in database configuration, specifically for SQL Server.
• Experienced in database scripting using SQL.
• Familiarity with GIS systems, including ESRI and FME.
• Understanding of network and database security best practices.
• High technical aptitude with a proven ability to quickly learn and adapt to new technologies and applications.
• Excellent verbal and written communication skills.
• Demonstrated high attention to detail and strong organizational abilities.
• Proven strong troubleshooting skills and a methodical approach to problem-solving.
• Strong self-motivation and the ability to manage your workload effectively.

 

What we have to offer:

• Fully remote – work from home environment.  Onsite requirement in Calgary during the first two months for onboarding.
• Relaxed, open, collaborative, and honest work environment
• Plenty of challenges to take on and new things to learn
• Paid training courses related to the industry
• Health insurance covering dental, drugs, disability, and more
• Schedule flexibility to deal with medical appointments, deliveries, repairmen, and traffic
• Monthly team lunches and social events